Refund Policy

MatchPilot sells a digital product: a one-time AI-assisted dating profile analysis / complete report associated with a specific analysis. There is no subscription. The listed price is $6.99 USD per associated analysis.

After a successful purchase, the complete report for that analysis is unlocked for viewing and can be downloaded as a PDF.

MatchPilot purchases are processed by Paddle, which acts as the Merchant of Record and authorised reseller for the transaction. Paddle handles payment processing, applicable taxes, invoicing, and buyer refund processes, while MatchPilot provides the MatchPilot service and report.

Paddle's applicable buyer terms, refund policy, and mandatory consumer rights continue to apply to purchases:

• Paddle Checkout Buyer Terms
• Paddle Refund Policy
• Paddle buyer support / refund requests

Those Paddle pages contain the full legal wording. This MatchPilot page does not replace or restate Paddle's policies in full.

Without limiting Paddle's buyer terms, refund policy, or any mandatory consumer rights that apply to you:

• If a technical error creates a duplicate charge for the same analysis, contact MatchPilot support so we can review and help refund the duplicate where appropriate.
• If payment fails, is cancelled, or is not completed, the report remains locked.
• Refund and cancellation requests are reviewed case by case. Because the product delivers digital AI-generated content that may be viewed immediately after unlock, completed purchases are generally non-refundable once the report has been unlocked, except where required by law or where a clear billing error occurred.
• If payment is interrupted after a successful charge, contact support so we can help restore access where appropriate.
• Chargebacks and payment disputes are handled through Paddle’s and the payment method’s processes. We may provide transaction records to respond to disputes.

For MatchPilot product access, unlock issues, duplicate charges, or other billing questions about your report, contact us at support@aimatchpilot.com. Please include the email used at checkout and any receipt or transaction details you have.

Because Paddle is Merchant of Record for the purchase, you may also request billing help or a refund through Paddle buyer support at paddle.net (for example via the receipt or order management links in your purchase confirmation email, where available).

Nothing in this Refund Policy, the MatchPilot Terms of Use, or MatchPilot marketing copy limits rights you may have under mandatory consumer protection laws that cannot be waived. Where those rights or Paddle's buyer/refund terms provide greater protection, the higher level of rights applies.

MatchPilot support: support@aimatchpilot.com

Paddle buyer support: paddle.net